Privacy Policy

1. Who we are and what this covers

This website (fluxionsolution.com) is operated by Fluxion IT Solutions Pvt. Ltd. ("Fluxion", "we", "us"), 5th Floor, Kinfra Advanced Technology Park, near Poovannoor Palli, Banglavuparamb, Ramanattukara, Kozhikode, Kerala 673631, India. For the personal data described here, we are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 ("DPDP Act").

This policy covers this website only. Data that our customers store in Fluxion HMS, Fluxion ERP, Fluxion MIS, FluxLink or FluxPeople is processed on their behalf under our customer agreements, and the customer decides how that data is used.

2. Information we collect

Information you give us

When you submit the demo request form we collect:

• your name, mobile number and (optionally) email address;
• your organisation name, organisation type and city;
• the product and modules you're interested in, and any message you write.

If you call, email or WhatsApp us, we receive your phone number or email address and whatever you choose to tell us.

Information collected automatically

Like any website, our hosting provider receives standard technical information when you visit — your IP address, browser type and the pages requested — to deliver the site and protect it from abuse. We do not use this to identify you.

3. How we use it

We use the information you give us, with your consent, to:

• contact you to arrange and run the demo you asked for;
• answer your questions and send you quotes or product information you requested;
• keep a record of our conversation so we don't ask you the same things twice.

We will not add you to a marketing list or contact you about unrelated things without asking first. You can withdraw your consent at any time (see Your rights).

4. Who we share it with

We do not sell or rent your personal data. We share it only with service providers who help us run this website, and only as needed:

• Cloudflare — hosts this website and runs the demo form.
• Resend — delivers your demo request to our sales team by email.
• Our email provider — stores the emails our team sends and receives.

These providers may process data outside India. We use providers that protect data with industry-standard security. We may also disclose information if required by law or to protect our rights.

5. Cookies

This website does not set advertising or tracking cookies. If we add analytics in future to understand how the site is used, we will update this policy and, where required, ask for your consent first.

6. How long we keep it

We keep demo requests and related correspondence for as long as needed to respond to you and for up to 24 months afterwards, unless you become a customer (in which case your contract governs) or ask us to delete it sooner. We may keep some records longer where the law requires.

7. How we protect it

The website is served only over encrypted HTTPS connections. Access to demo requests is limited to the staff who need it to respond to you. No method of transmission or storage is completely secure, but we take reasonable measures to protect your data and will notify you and the Data Protection Board of India of a personal data breach as the DPDP Act requires.

8. Your rights

Under the DPDP Act you have the right to:

• get a summary of the personal data we hold about you and how we use it;
• ask us to correct, complete, update or erase your personal data;
• withdraw your consent, after which we will stop using your data for that purpose;
• raise a grievance with us, and if you're not satisfied, with the Data Protection Board of India;
• nominate another person to exercise these rights on your behalf.

To use any of these rights, email info@fluxionsolution.com with the subject "Privacy request". We will respond within 30 days.

9. Children

This website is meant for businesses and healthcare organisations. We do not knowingly collect personal data from anyone under 18.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. If we make significant changes, we will highlight them on this page.

11. Grievance officer & contact